We are committed to providing the highest standard of service to all our patients. Our aim is to get things right the first time. Even though if you are not happy, we are happy to listen to you and respond accordingly

Complaints Procedure is designed to address any specific concerns of our patient that relateto the quality of customer service provided by our team.

The following is complaint procedure at Needham market dental practice

Informal Procedure

Our aim is to resolve any complaint quickly and you are invited initially to bring any matter of concern to the attention of practice Manager with whom you have been dealing. However, if you still feel dissatisfied after this approach, you may initiate a formal complaint in writing.

Formal Procedures – Step 1

All formal complaints should be in writing.  Please provide as much information as possible along with contact details, such as your name, telephone number and postal address.  We will handle any personal data you provide in accordance with the Data Protection Act 1998.

You can write to us at the following address:

Practice Manager
129 high street Needham market
Ipswich Suffolk
IP68DH
or
Or email us at Needhammdp@gmail.com
We will try our best to respond you within 7 working days

Formal Procedures – Step 2

After all our best effort if we couldn’t resolve the matter, you can contact NHS England by following ways

By post to:

NHS England
PO Box 16738
Redditch B97 9PT
By email to:  england.contactus@nhs.net
By telephone: 0300 311 22 33